Privacy Policy — TuitionWalah

Effective Date: [Insert Date]

Welcome to TuitionWalah ("we", "our", "us"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile app, and related services.

1. Information We Collect

1.1 Personal Information

  • Name, email address, and phone number
  • Residential address and location details (if you allow location sharing)
  • Tutor profile details: qualifications, education, subjects taught, experience, availability
  • Student/parent details: learning requirements, preferred subjects, and location preferences
  • Account login credentials (stored in encrypted form)

1.2 Usage Data

Pages visited, actions taken, device/browser data, and IP address. Location data only if granted.

1.3 Communication Data

Messages, inquiries, reviews, ratings and feedback exchanged via the platform.

1.4 Payment Information

Transaction details for payments processed through secure third-party gateways. We do not store full card numbers on our servers.

2. How We Use Your Information

  • Create and manage accounts
  • Match students with suitable tutors and show location-based results
  • Process secure payments, bookings and registration
  • Send service updates, reminders and notifications
  • Provide customer support and detect/prevent fraud
  • Conduct analytics, research and improvements
  • Send promotional messages only with your consent

3. Sharing Your Information

We never sell your personal information. We may share data when necessary to provide the service:

  • With tutors, students or parents for service delivery
  • With trusted third-party providers (payment processors, hosting, map services)
  • To comply with legal obligations or respond to lawful requests
  • To protect our rights, property or safety, and those of our users

4. Location Data

If you enable location access, we use it to show nearby tutors and improve recommendations. You can disable location sharing in your device or browser settings — note that some features may become limited.

5. Payment Security

All payment transactions are encrypted and handled by secure third-party gateways. We do not store full payment card details. If a payment dispute occurs, we will work with both parties and the payment provider to resolve it.

6. Third-Party Services

We may link to or integrate third-party services. We are not responsible for their privacy practices — please review their policies before sharing personal information.

7. Data Security

We use reasonable technical and organisational measures (encryption, access controls, firewalls) to protect data. However, no system is 100% secure; please keep your login credentials private and report any suspicious activity.

8. Your Rights

You may request to access, update, correct, or delete your personal data. You may withdraw consent for location or marketing communications at any time. To exercise these rights, contact us at the address below.

9. Cookies & Tracking

We use cookies and similar technologies to keep you logged in, save preferences, and analyse usage. You can manage cookie settings in your browser.

10. Marketing Communications

We will send promotional messages only if you opt in. You can unsubscribe at any time via the link in emails or your account settings.

11. Children’s Privacy

Our services are for users aged 13 and above. If we learn we have collected data from a child under 13 without parental consent, we will delete it promptly.

12. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymise it.

13. Dispute Resolution & Governing Law

Any disputes related to this Privacy Policy will be governed by the laws of the jurisdiction where TuitionWalah is registered. We will seek to resolve disputes amicably and encourage contacting us first to address concerns.

14. Changes to This Policy

We may update this Privacy Policy occasionally. For material changes, we will notify users by email or a prominent notice on our website. Check this page for the latest version.

15. Contact Us

If you have questions, requests, or concerns about your privacy, contact us:

Home